★ HELP CENTER

How can we help?

Common questions about getting started, trading mechanics, fees, security and the API. Search below or browse by topic. Anything not covered here — open a ticket via the Support Center in the footer.

29 questions across 6 topics

Getting Started

How do I open an LMEX Markets account?
Click Open Account in the top nav, enter your email and a password (minimum 8 characters), and complete KYC verification. Approval is typically processed within minutes for individual accounts. Institutional onboarding takes longer and is handled by our team.
How do I deposit funds?
All deposits are in USDT. Send USDT from your wallet on any of the supported chains — TRC20 (Tron), ERC20 (Ethereum), Arbitrum One, or Solana — to the deposit address shown in your account. Deposits credit automatically once the on-chain transaction confirms (typically 30 seconds to 5 minutes depending on the chain).
Is there a minimum deposit?
No platform-level minimum. You can deposit any amount, though small deposits may not justify the network gas cost. Consider starting with at least $50-100 to give yourself room to size positions appropriately.
How long does KYC take?
Most individual accounts are verified within minutes through our automated identity verification provider. If your documents are unclear or there is a flag for manual review, it can take up to 48 hours. Institutional / corporate accounts go through a separate enhanced due-diligence process.
What countries are not supported?
LMEX Markets is not available to residents of the United States, Belarus, Canada, Cuba, Eritrea, Iran, North Korea, Syria, Singapore, Taiwan, Russia and Venezuela. See the Terms of Service for the full restricted-jurisdiction list.

Trading

What is leverage and how do I use it?
Leverage multiplies your position size relative to the margin you post. At 10× leverage, $1,000 of margin controls a $10,000 position. Leverage amplifies both gains and losses — at 50×, a 2% adverse move wipes out your margin. We strongly recommend new traders start with low leverage (≤5×) until you have a feel for position sizing.
What is liquidation?
Liquidation is the forced close of one or more of your positions when your account margin ratio falls below the maintenance threshold. The engine closes positions automatically — typically the largest losing position first — to restore the ratio. You do not lose your whole account on a single liquidation, just the position(s) needed to bring you back above maintenance.
How is the funding rate calculated?
Funding settles every 8 hours at 00:00, 08:00 and 16:00 UTC. The rate reflects the divergence between the perpetual mark price and the index reference. Positive funding means longs pay shorts (perpetual is trading at a premium); negative funding means shorts pay longs. The Funding Rates page shows live and historical rates for every market.
What is mark price vs index price vs last traded price?
Last traded is the most recent fill price on the order book. Index price is a reference derived from external markets. Mark price is what we use to calculate unrealised P&L and trigger liquidations — it is computed from the index price plus a moving-average premium to prevent manipulation. Liquidation triggers on mark price, not last traded.
What is cross-margin vs isolated-margin?
Cross-margin (default) shares one margin pool across all your positions — gains on one position increase the margin available for others. Isolated-margin ring-fences a specified amount of margin to one position; if that position liquidates, your other positions are unaffected. Use isolated for high-leverage trades you want capped at a known loss.
Can I trade outside US market hours?
Yes. LMEX Markets runs 24 hours a day, 7 days a week. Equity perpetuals like AAPL-PERP and TSLA-PERP keep trading overnight, on weekends and on US holidays — though spreads widen during low-volume hours. Use limit orders rather than market orders when liquidity is thin.

Fees & VIP Tiers

What are the fees?
Perpetuals: 0.01% maker / 0.06% taker at the General User tier, dropping to 0% maker / 0.04% taker at VIP 5. Forex: ECN-style $5 per side per lot at General, dropping to $1.50 at VIP 5. Same VIP ladder applies across both pricing models. See the Fees page for the full schedule.
How do I qualify for a VIP tier?
VIP tiers are based on your trailing 30-day perpetuals trading volume across every market on LMEX Markets. Volume is aggregated daily and your tier is updated automatically. Forex volume counts toward the same threshold.
Does LMEX Markets take a cut of funding payments?
No. Funding flows trader-to-trader at every 8-hour settlement. LMEX Markets takes 0% of funding payments.
Are there deposit or withdrawal fees?
Deposits are free (you pay only the chain gas to broadcast the transaction). Withdrawals are charged a flat fee that reflects the network cost — $1 on Tron, Arbitrum and Solana, $5 on Ethereum (variable with gas). Internal transfers between LMEX Markets accounts are free.

Security

How do I enable two-factor authentication?
On the Account page, open the Two-Factor Authentication panel and click Enable 2FA. Scan the QR code with Google Authenticator, Authy, or any TOTP-compatible app, then enter the 6-digit code to confirm. Once enabled, 2FA is required at login, on every withdrawal, and on every API-key rotation. We strongly recommend enabling 2FA before depositing significant funds.
What are the backup codes shown when I enable 2FA?
When you enable 2FA we generate 10 single-use backup codes and display them once. Save them in a password manager or print them — they are your only way back into the account if you lose your device. We never show the codes a second time; you can regenerate a fresh set from the 2FA panel (which invalidates any unused codes).
I lost my 2FA device — what do I do?
Use any unused backup code in place of the 6-digit code at the login screen, on the withdrawal form, or on the API-rotation panel. The code is consumed once and removed from your account. If you have also lost your backup codes, open a Support ticket — recovery requires re-verification of your identity.
Why do I need to verify my email?
Email verification proves you control the address you signed up with. Until you verify, withdrawals and API-key rotation are blocked on your account. The verification link is sent on signup and can be re-sent from the amber banner on the Account page (rate-limited to once per minute).
How do I create an API key?
A per-account API key + secret pair is provisioned automatically when you sign up — find them on the Account page in the API Credentials panel. The secret is hidden by default; click Show to reveal it, then Copy to grab it. You can rotate the pair at any time (which immediately invalidates the old key); rotation requires a 2FA code if 2FA is enabled. All API requests are HMAC-SHA384 signed.
How is my 2FA secret stored?
The TOTP shared secret is encrypted at rest with AES-256-GCM under a per-deployment encryption key (TOTP_ENCRYPTION_KEY) before being written to the database — plaintext never goes to disk. Backup codes are stored as bcrypt hashes; we cannot recover the plaintext codes if you lose them.
How are my funds stored?
The majority of customer funds are held in cold storage (offline, multi-signature). Hot wallets carry only what is needed for active withdrawals. An insurance fund is maintained as an additional backstop against liquidation cascades during stress events; balance proof publishes once funded and audited.
What is the insurance fund?
A pool of stablecoin maintained by LMEX Markets that absorbs the shortfall between a position’s calculated liquidation price and its actual close price during fast moves. Without it, profitable traders on the opposite side might be auto-deleveraged. With it, winners keep their gains. Balance proof publishes once the fund is funded and audited.

Algo Trading

Do you have an API?
Yes — REST + WebSocket are live today across 56 endpoints and 18 typed event variants. FIX 4.4 gateway lands at the LD4 cutover. See the Developers page for the full surface, sample code, and event catalogue.
What are the rate limits?
Planned at launch: 100 req/s per client on order submission, 1000 req/s global on market data, 10 WebSocket connections per IP. Limits are relaxed for VIP 3+ accounts. Institutional traders can negotiate custom limits.
Is there a sandbox / testnet?
Coming at LD4 alongside the FIX gateway. For now, integration testing happens against the production engine — start with very small position sizes until your strategy is proven.

Support

How do I contact support?
Open a ticket via our Support Center (linked from the footer of every page). Average first response is under 4 hours for general queries. Account-security issues are triaged within 30 minutes.
I forgot my password. How do I recover it?
Click Forgot Password on the login page. We email a reset link to your registered address. If 2FA is enabled on your account, you will also need access to your 2FA device to complete the reset.
Is there a Telegram / Discord community?
Official community channels are being set up before LD4 launch. For now, please use the Support Center for any questions — it routes directly to our team rather than relying on third-party moderators.
Still need help?

Our support team responds in under 4 hours for general queries and under 30 minutes for account-security issues.

Open Support Ticket →Open Account →