Privacy Policy
Introduction
Welcome to the LMEX Markets Privacy Policy.
When we refer to "LMEX Markets", "we", "us" or "our" in this Privacy Policy, we are referring to [LMEX Markets Entity — counsel to confirm] and its affiliates that are responsible for processing your personal data.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit lmexmarkets.com (the "Interface") or use the services offered by the Interface (the "Services").
LMEX Markets is committed to complying with the laws relating to the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This Privacy Policy sets forth the basic principles by which LMEX Markets collects, retains, transfers, disposes and otherwise processes your personal data.
Terms used in this Privacy Policy have the meaning given in the GDPR.
Acceptance of Privacy Policy
By accessing and using the Services, you signify acceptance of the terms of this Privacy Policy. We reserve the right to revise this Privacy Policy at any time to reflect changes in law or our personal data practices. If changes are made, we will notify you by email or by posting on the Interface, and you will be required to accept any updated policy before continuing to use the Services.
If you do not agree with any aspect of this Privacy Policy, you should discontinue access to the Interface and Services.
If you have any questions about this Privacy Policy, please contact us via the Support Center.
Purpose
This Privacy Policy describes how we collect and process your personal data through your use of the Interface and Services. The Interface and Services are not intended for children and we do not knowingly collect data relating to children.
Your Duty to Inform Us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
The Interface and Services may include links to third-party websites and applications. We do not control these third-party services and are not responsible for their privacy statements.
The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified.
We collect, use, store and transfer the following kinds of personal data:
Identity Data includes first name, maiden name, last name, username, marital status, title, date of birth, age, nationality, photographs, gender, job title, tax ID number, passport number, driver's licence details, national identity card details, photograph identification, and visa information.
Contact Data includes residential address, email address and telephone numbers.
Financial Data includes wallet addresses, transaction history, trading data, deposit and withdrawal records, and tax identification.
Transaction Data includes details about deposits, withdrawals, orders, fills, funding payments, and other activity on your account.
Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types, operating system, device fingerprint, and other technology on the devices you use to access the Interface.
Profile Data includes your username and password, preferences, feedback and survey responses, and trading preferences.
Usage Data includes information provided to our support team, public social networking posts, authentication data, security questions, user ID, click-stream data and other data collected via cookies and similar technologies.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data is not considered personal data in law as it does not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data (race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic and biometric data).
If You Fail to Provide Personal Data
Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract. In this case, we may have to cancel the Services we provide to you, with notice.
How Is Your Personal Data Collected?
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us, including when you:
Automated technologies and third-party sources. We may automatically collect your Technical Data as you interact with the Interface (browsing actions, patterns, hardware model, device ID, operating system version, web browser software, IP address, MAC address, device identifier). We may also receive personal data from third parties (public databases, credit bureaus, identity verification partners, blockchain analytics providers, sanctions screening providers, joint marketing partners, and social media platforms).
Purposes for Which We Use Your Personal Data
We will only use your personal data within the limits allowed by law. Most commonly, we will rely on one or more of the following lawful bases:
We use your personal data to:
Marketing
We may use your personal data to form a view on what may be of interest to you with respect to the Interface or Services. Based on your communication preferences, we may send you marketing communications.
Information Shared with Third Parties
We will only share your personal data with third parties who have a legitimate purpose for accessing it:
We require all third parties to respect the security of your personal data and to treat it in accordance with this Privacy Policy and Applicable Laws.
Opting Out
You may opt out of having your personal data shared with third parties for purposes incompatible with the purposes for which it was originally collected. If you do so, certain features of the Services may not be available to you.
Cookies
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, some parts of the Interface may not function properly. For more information, please see our Cookie Policy.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis.
International Transfers
Your personal data may be transferred, stored, and processed in any country in which we operate.
For data subjects of the European Economic Area: where we transfer your personal data outside the EEA, this is done either on the basis that it is necessary for performance of the contract, or that the transfer is subject to the European Commission's standard contractual clauses, or that the recipient operates under an adequacy decision.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to employees, agents, contractors and third parties who have a business need to know. They process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where legally required.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Specific retention periods for LMEX Markets:
Blockchain transactions — important disclosure. When you withdraw USDT from your LMEX Markets account, the withdrawal address you provide and the transaction details are committed to the public blockchain on which the withdrawal is executed (TRC20, ERC20, Arbitrum, Solana). Once broadcast, this information is permanently recorded on the public blockchain and cannot be deleted, redacted or rectified by LMEX Markets. The GDPR right of erasure is therefore practically limited in respect of on-chain transaction data.
Your Legal Rights
Under data protection laws, you have rights in relation to your personal data, including the right to:
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us via the Support Center on lmexmarkets.com.
You have the right to make a complaint to the relevant data protection supervisory authority. We would appreciate the chance to deal with your matter internally before you approach the regulator.